Student in the Library, Graduating Students, Students in the Classroom

Summer 2013 Frequently Asked Questions

  1. How do I get started at Owens Community College?
  2. How can I learn more about New Student Orientation?
  3. Can I get information about an account other than my own? How can I let others access my account information?
  4. What is Ozone? What can I do using Ozone, and why is it so important to check often?
  5. How do I apply for financial aid? What is the Owens school code to use on the FAFSA?
  6. What is the Financial Aid Freeze Date and why is it important?
  7. What is Satisfactory Academic Progress?
  8. What is a financial aid book voucher, how do I check if I have one, and how do I use it?
  9. When can I expect my refund? Who should I contact if I have not yet received my refund?
  10. What is full time enrollment?
  11. What is the Higher One card, and why is it important?
  12. How much is my bill? When is it due? How can I pay?
  13. What is the Deferred Payment Plan, and how can I set it up?
  14. What do I do if I am dropped from my classes for non-payment?
  15. What are the deadlines for dropping classes and obtaining a refund?
  16. How do I pay a balance from a past semester?
  17. I am a Veteran (or dependant of a Veteran). What offices should I contact for support on campus?
  18. How do I apply for graduation? When should I apply for graduation? How will I know if I am approved for graduation?
  19. How can I change my residency status, so I can be charged 'in state tuition rates'?
  20. How can I qualify for 'in state tuition rates' while living in Monroe County, Michigan or the state of Indiana?
  21. What is the Selective Service requirement?
  22. What should I do with my loan deferment form?
  23. How do I know if I am considered an independent student for financial aid purposes?
  24. What can I do if I lost my job or have other special circumstances that make the information on the FAFSA not reflective of my current financial situation?
  25. What does it mean to be selected for verification for financial aid?
  26. Oserve support for online only students

About Oserve

Oserve is the place for you to ask questions related to those activities that used to be handled in three separate offices - Office of Student Accounts (formerly Office of the Bursar), Records Office, and Financial Aid. Advocates in Oserve will focus on all three areas of your account to provide you with better customer service.

With Advocates serving at all four of the College's locations, Oserve will offer you support on an appointment or walk-in basis. Please contact Oserve to set up an appointment for our Findlay and Toledo campuses.

Forms are available for you to pick up without meeting with an Advocate and completed forms may be dropped off at the Findlay and Toledo campuses. Oserve Student Ambassadors are available on the Findlay and Toledo campuses to assist you with online services on your Ozone account.


How do I get started at Owens Community College?

The first steps are to complete the online application found at www.owens.edu and if you are interested in obtaining Financial Aid to help pay for school, visit www.fafsa.gov to complete the FAFSA (Free Application for Federal Student Aid). 

  • Admission Application Fee
    If you are a new student, returning student who is applying for re-admission or international student, a $20 fee will be assessed for completing the admissions application beginning Monday, March 18, 2013. The fee will be charged at the time you register for classes.

    After you complete an admissions application, it remains active for one semester. If you do not register for classes during that semester, you must re-apply in order to attend classes the next semester.

To apply for financial aid for Summer 2013, Fall 2013 and Spring 2014 semesters, complete the 2013-2014 FAFSA using your 2012 tax information. You must sign the application using your PIN, which can be obtained as part of the FAFSA application. Dependent students need their parent(s)’ tax information and both the student and at least one parent will need to ‘sign’ the FAFSA by entering their PIN. Please do not share your PIN with anyone.

Next, please contact Admissions by calling (567) 661-7777 for the Toledo campus or Learning Centers at the Source and Arrowhead Park for enrollment next steps, or (567) 429-3509 for the Findlay campus.

How can I learn more about New Student Orientation?

New Student Orientation (NSO) is a required program for all first-time certificate or degree seeking students at Owens Community College who are new to Owens and have less than nine (9) successfully completed transfer hours. In order to participate in New Student Orientation, you must have completed an Owens Application within the last year and completed the COMPASS test or have submitted your ACT scores to Owens.
How to Prepare:

  • Bring a copy of your photo identification.
  • Know your 9-digit Owens College ID number (OCID).
  • Know your Ozone username and password.

For questions, contact the New Student Orientation staff at (567) 661-2299 or orientation@owens.edu.

Can I get information about an account other than my own? How can I let others access my account information?

Owens Community College is not able to release information to anyone other than the student, as your record is protected by the Family Educational Rights and Privacy Act (FERPA) of 1974.  If you would like someone to be able to obtain information about your record, you must set up Proxy Access. After logging in to your Ozone account, click on the Admin Services tab, and then Proxy Access.
Click here to read the Family Educational Rights and Privacy Act (FERPA) of 1974 http://ed.gov/policy/gen/guid/fpco/ferpa/students.html

What is Ozone?  What can I do using Ozone, and why is it so important to check often?

Ozone is the main method of communication between the College and students.  Ozone is your online portal for information and resources related to your experience at Owens Community College.  Check your account balance, add and drop classes, complete financial aid requirements, pay your bill, set up the Deferred Payment Plan, apply for graduation, request a transcript, review transfer credit applied to your account, change your major, intent or contact information, and carry out many other critical processes related to being a successful student at Owens Community College.  For a guide to the many features of Ozone, and step by step instructions on how to use this resource, click here to view the How to Manage your Student Account brochure.
If you have trouble logging into Ozone after completing your application, contact the IT Help Desk at (567) 661-7120.

How can I do the following in Ozone:

  • Add/Drop Classes
  • View/Print Class Schedule
  • View/Pay Bill
  • Set Up Deferred Payment Plan
  • View Financial Aid Awards, Requirements, Messages, or Book Voucher information
  • View Transcript
  • Request a Transcript
  • Change My Address, Phone Number, Major, or Intent
  • Complete a Semester Enrollment Verification Form
  • Print a 1098-T Tax Form
  • View My Selective Health Admissions File

Click here to view/print the How to Manage your Student Account brochure with step by step instructions on each of these Ozone features.

How do I apply for financial aid?  What is the Owens school code to use on the FAFSA?

If you are interested in obtaining Financial Aid to help pay for school, the first step is to visit www.fafsa.gov to complete the FAFSA (Free Application for Federal Student Aid). 

To apply for financial aid for Summer 2012, Fall 2012, and Spring 2013 semesters, complete the 2012-2013 FAFSA using your 2011 tax information. To apply for financial aid for Summer 2013, Fall 2013 and Spring 2014 semesters, complete the 2013-2014 FAFSA using your 2012 tax information. You must sign the application using your PIN, which can be obtained as part of the FAFSA application. Dependent students need their parent(s)’ tax information and both the student and at least one parent will need to 'sign' the FAFSA by entering their PIN. Please do not share your PIN with anyone.

The Owens Community College School Code is 005753.
Enter this code when completing the FAFSA. Approximately one week after you submit a completed FAFSA, Owens will receive your information from the Department of Education.

What is the Financial Aid Freeze Date and why is it important?

The amount of your financial aid award for Summer 2013, if we have your completed FAFSA results on file as of this date, is determined by your enrollment as of June 17, 2013, the financial aid freeze date for summer semester.  Even if the class starts later in the semester, if you plan to use financial aid to cover the cost of the class, it must be on your schedule as of the semester freeze date.

If a student adds or drops classes before the freeze date, the amount of financial aid the student is eligible for may be affected.  If classes are added or dropped after the freeze date, the financial aid will not change if the student has attended the class and Federal Stafford loans have disbursed, but this may affect other financial aid eligibility criteria.

Please contact Oserve for more information on the freeze date and how it will impact your financial aid.  You can also read about the freeze date policy by going to https://www.owens.edu/financial_aid/enrollment.html

What is Satisfactory Academic Progress?

This is a very important detail related to a student’s ability to remain eligible for federal financial aid.  Owens Community College students receiving federal financial aid are required to meet Satisfactory Academic Progress (SAP) standards, according to federal and state laws and regulations.  Being eligible to enroll in classes does not mean the student has an eligible SAP status for financial aid.  Visit https://www.owens.edu/financial_aid/progress_policy.html to read the entire Owens SAP Policy.  You can check your SAP status using Ozone.  Click on “Financial Aid”, then “My Overall Status”, then select the appropriate aid year.  Please contact Oserve with questions. 

What is a financial aid book voucher, how do I check if I have one, and how do I use it?

A financial aid book voucher is an advance on your financial aid refund.  A book voucher will not be created if you are not registered for classes, are ineligible for financial aid due to satisfactory academic progress (SAP) issues, owe the college funds,  have specific unmet financial aid requirements, or you do not have a refund coming to you after your tuition bill is paid. 

Summer 2013 semester book vouchers are available May 6, 2013 through June 20, 2013.

To view if you have a book voucher, log in to your Ozone account and click on “Financial Aid”.  Then, go to “My Overall Status of Financial Aid” and select “Active Messages”.  If you are eligible, it will list your Book Voucher amount and the dates for which it is available.  To use your book voucher, show your Owens ID at the bookstore, and bring a copy of your class schedule.  The Toledo and Findlay bookstores will only accept your Owens ID when using your book voucher. 

When can I expect my refund?  Who should I contact if I have not yet received my refund?

Financial Aid refund information:
Students who meet the freeze date and attendance requirements, and who have financial aid remaining after tuition, fees, and book voucher purchases are paid, will receive a refund.  Students whose aid is not ready for the first disbursement will receive their refund at a later date. 

For the Summer 2013 semester, financial aid disbursements for most students will begin on July 1, 2013.  Please note that once you see a notice on your Ozone account that a refund has been ‘sent to Higher One’ there are additional steps that must take place before the funds are available.  If you are expecting a refund, you will see it on your Higher One debit card approximately 2-3 business days after a refund appears on your student account.  If you have your refund direct deposited in your personal bank account expect the funds 3-5 days after the refund message appears on your student account.  The quickest way to get a refund is through your Higher One Debit Card. 

If you have questions about your financial aid refund amount or timing please contact Oserve at (567) 661-7378, email oserve@owens.edu from your Omail account, or visit one of our four locations.

Third Party refund information:
If you have a Third Party, such as Veterans Benefits, TAA/WIA, or some other company paying for part or all of your tuition bill, you will experience an estimated 7 business day delay in the processing of your refund.  If you have questions about either the amount or the timing of this type of refund, please email thirdparty@owens.edu as Oserve is not able to provide specific details for Third Party billing. 

What is full time enrollment?

For every semester of enrollment at Owens Community College, at least 12 credit hours of enrollment is considered full time. This includes summer, fall, and spring semesters. 

What is the Higher One card, and why is it important?

It is VERY IMPORTANT that you activate your Higher One card. Even if you do not plan to use the card for your refund preference, you must have the account set up in order to receive your refund from Owens.  It is also important that your mailing address and phone number are up to date with Owens, as to not delay the processing of your refund.  You can update your address and phone number through your Ozone account. 
Please note, if you do not activate your card, you should keep it in a safe place.  If you are in need of a refund in the future, perhaps for a canceled class, you will need to activate your card in order to obtain a refund from the College.  There is a $25 replacement card fee if you need to order a new card.

When activating your Higher One card, be sure and verify your identity.  If you do not complete this important step, you will not be able to obtain a refund.  If you are having trouble setting up your Higher One account, or are not sure if your identity is verified, call Higher One directly at 1-800-815-5376.  

How much is my bill?  When is it due? How can I pay?

May 13, 2013 is the due date for Summer 2013 balances.   Owens Community College does NOT send paper bills.  You must check your Ozone account, under “Account Summary by Term” to view your semester balance.

By the semester due date students must be paid in full, have a Deferred Payment Plan in place and make the first payment, turn in all materials needed for Third Party Billing, or have financial aid in place and pay any remaining balance that aid will not cover. 

You may pay your bill 24 hours a day, 7 days a week, using a credit card or electronic check through your Ozone account.  Click on ‘Pay Online’ then ‘Make Payment’.  This is the fastest and most secure way of making a payment.

If you are using cash or money order, you may place a payment in the secure payment drop box on either the Toledo or Findlay campus.  In Toledo the payment drop box is located in the hallway, across from the Oserve office, College Hall 152.  In Findlay, the payment drop box is located near the exit of the bookstore, in the Atrium.  Please use a ‘payment envelope’ when making your payment. 

Students who do not have a payment method in place or are not paid in full by the semester due date are subject to being dropped from their semester classes and must go through the Re Admission process, and pay a $50 non refundable fee, to be re enrolled.

What is the Deferred Payment Plan, and how can I set it up?

You can set up a Deferred Payment Plan through your Ozone account to create 4 installment payments for your spring or fall bill, and 3 installment payments for your summer bill.  Summer 2013 DPP dues dates are May 13, June 13, and July 13.  There is a $25 non refundable fee for this payment option.  Any payments that are incomplete or made late are subject to a $30 non refundable late fee. 
The Deferred Payment Plan is a contract.  You can only set up one per semester, and once it is set, you are responsible for following through with the terms of the agreement.  If you add additional classes, or other fees are added to your account after setting up the DPP, you are responsible for making those payments immediately.  If you drop classes after setting up the DPP you are still responsible for making the installment payments, in the amounts originally set up, until your semester balance is paid in full.
Once you set up the Deferred Payment Plan using your Ozone account, a confirmation email will be sent to your Omail account with payment due dates and amounts. Please refer to this email for more information about this payment option.

What do I do if I am dropped from my classes for non-payment?

If a student does not pay their semester bill in its entirety, they may be dropped from the current semester classes.  If this happens, there is a $50 non refundable fee to cover the administrative costs of readmission.  The student must complete a readmission form, obtain signatures from each course instructor for each class that you wish to re add, and meet with an Oserve Advocate to complete the process.  Once a student is dropped for non-payment the instructor has the right to refuse to sign you back into the course.  Also, this form may not be faxed in; you must meet with an Oserve Advocate for processing so your payment method can be discussed. 
Remember, if you are not able to complete a class, it is your responsibility to drop the class via Ozone if it is prior to the last day to drop. 

What are the deadlines for dropping classes and obtaining a refund?

Visit the Owens homepage at www.owens.edu.  Click on Class Schedule, and using your course CRN (course registration number) look for your specific class. You will be able to view add and drop deadlines, as well as all refund deadlines for your specific course.   If you drop all classes for a semester, you will still owe a $10 non-refundable registration fee, and any other non-refundable fees such as the Deferred Payment Plan fee, even if you drop classes before the 100% refund deadline.
Be aware if you received financial aid for the semester, and you plan to drop classes, you should contact Oserve to ask about how a drop can impact your future financial aid eligibility. 

How do I pay a balance from a past semester?

Please call the Student Accounts collections line directly at (567) 661-7979.  If your account has already been sent to the Ohio Attorney General’s office for collection, you may contact them directly at 1-888-665-5440. 

I am a Veteran (or dependant of a Veteran).  What offices should I contact for support on campus?

Owens has an Office of Veterans Services whose aim is “to facilitate your success by providing support, resources and information that meet your unique needs as a veteran and student.”  Call (567) 661-VETS or email vets@owens.edu to get connected to this valuable resource.

How do I apply for graduation?  When should I apply for graduation?  How will I know if I am approved for graduation?

Applications are available the first day of registration for the term you are completing your requirements; deadlines and fees apply.  Applicants are approved pending final grades.  You will receive an approval email, delivered to your Omail account, with more information. Final approval letters are mailed four weeks prior to commencement.   Email graduation@owens.edu with questions regarding graduation requirements.  Email commencement@owens.edu with questions regarding the commencement ceremony.

How can I change my residency status, so I can be charged ‘in state tuition rates’? 

Although there are exceptions, you must maintain your primary residence in the state of Ohio for 12 consecutive months prior to the semester being petitioned. Applications for Resident Tuition Status Change are available on-line and in the Oserve office on the Toledo or Findlay campus.  The application must be filled out completely and required documentation attached.  Email residency@owens.edu with questions regarding your residency petition. 
Click here for an Application for Resident Tuition Status.

How can I qualify for ‘in state tuition rates’ while living in Monroe County, Michigan or the State of Indiana?

Owens has entered into reciprocity agreements with Monroe Community College and the Departments of Education for Michigan, Indiana and Ohio in which out of state residents can attend Owens at in state tuition rates. Not all programs/certificates of study are eligible for reciprocity. Click here to view the eligible programs list for Monroe County or to view the Monroe County or Indiana Reciprocity Agreements. Indiana residents must be enrolled in either the Caterpillar or John Deere program to be eligible for reciprocity.  To apply, click here for the form.

What is the Selective Service requirement?

Ohio law requires that all males who are not in compliance with the federal Selective Service laws pay out of state tuition fees.  Federal law requires that all males who are eighteen through twenty-five years of age must be registered with Selective Service. Information on requirements, how to register and details on obtaining Selective Service verification can be found by visitingwww.sss.gov. Selective Service registration can also be completed by visiting any U.S. Post Office.

What should I do with my loan deferment form?

Submit your completed loan deferment forms from your loan agency directly to the Oserve office and we will send them to the National Student Loan Clearinghouse (NSLC). NSLC will complete the process.

How do I know if I am considered an independent student for financial aid purposes?

In order to be considered as an independent student for purposes of financial aid, you must be able to answer yes to at least one of the following questions (for the 2013-2014 aid year):

  • Were you born before January 1, 1990?
  • As of today, are you married?
  • At the beginning of the 2013-2014 school year, will you be working on a master’s or doctorate program (such as an MA, MBA, MD, JD, PhD, EdD, graduate certificate, etc)?
  • Are you currently serving on active duty in the U.S. Armed Forces for purposes other than training?
  • Are you a veteran of the U.S. Armed Forces?*
  • Do you have children who will receive more than half of their support from you between July 1, 2013 and June 30, 2014?*
  • Do you have dependents (other than your children or spouse) who live with you and who receive more than half of their support from you, now and through June 30, 2014?*
  • At any time since you turned age 13, were both your parents deceased, were you in foster care or were you a dependent or ward of the court?*
  • As determined by a court in your state of legal residence, are you or were you an emancipated minor?*
  • As determined by a court in your state of legal residence, are you or were you in legal guardianship?*
  • At any time on or after July 1, 2012, did your high school or school district homeless liaison determine that you were an unaccompanied youth who was homeless?*
  • At any time on or after July 1, 2012, did the director of an emergency shelter or transitional housing program funded by the U.S. Department of Housing and Urban Development determine that you were an unaccompanied youth who was homeless?*
  • At any time on or after July 1, 2012, did the director of a runaway or homeless youth basic center or transitional living program determine that you were an unaccompanied youth who was homeless or were self-supporting and at risk of being homeless?*

Please note, for questions with an asterisk (*) next to them, you may be asked to provide documentation confirming the information in the question if you answer Yes.  If you cannot answer Yes to at least one of the above questions, but you have extenuating circumstances which prevent you from having any contact whatsoever with either of your biological parents, please contact an Oserve Advocate.

What can I do if I lost my job or have other special circumstances that make the information on the FAFSA not reflective of my current financial situation?

The Office of Financial Aid can take into account certain special circumstances, which may affect your aid eligibility.  These may include:

  • Loss of untaxed income (such as Social Security benefits, child support, or Worker’s Compensation);
  • Loss of one-time income received in the prior year (must be on your prior year federal income tax return);
  • Loss of income due to layoff, job change, or disability;
  • Medical or dental expenses not covered by health insurance but paid out of pocket. Certain limits apply.

You can obtain a Special Conditions Application from Oserve and submit it with the required supporting documentation.  Please note that not all requests for special conditions are approved. 

Semester deadlines to submit a Special Conditions Application for 2013-2014:
Summer 2013: July 18, 2013
Fall 2013:  December 6, 2013
Spring 2014:  April 25, 2014

What does it mean to be selected for verification for financial aid?

The Department of Education selects some FAFSA applicants for a process called verification.  The verification process will ensure that your Expected Family Contribution (EFC) is based on the correct information.  The EFC is the amount of money that the family is expected to contribute toward educational expenses from resources other than financial aid and is based on ability to pay.  Factors used to determine a family's contributions include: the previous year's adjusted gross income, size of family, and the number of individuals in the family attending college at least half time.  The EFC for dependent and independent students is determined differently.  The EFC is calculated using the information provided on the FAFSA, and any corrections that need to be made are done by the school through verification.  Verification must be complete before aid eligibility can be confirmed. For more information on verification, view our verification Policy at https://www.owens.edu/financial_aid/verification.html




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