Student in the Library, Graduating Students, Students in the Classroom

Tech Troubles? We Have Answers! IT Help Desk

"Phishing" Attempts

No Phishing! Don't get caught.

A surge of email-based "phishing" attempts have been reported.

Read examples of recent and prior phishing/virus email attempts at https://www2.owens.edu/faq/entry/439/.

There are many different types of threats and they change daily. Read common tips and a guide on how to prevent email-based attacks at https://www2.owens.edu/faq/entry/440/.

SUMMER 2015 HOURS
May 10 - Aug. 1
Mon.-Thurs., 7:30 a.m. - 6 p.m.
Fri,. 7:30 a.m. - 5 p.m.
Sat. & Sun., Closed

FALL 2015 HOURS
Starting Aug. 2

Mon.-Thurs., 7:30 a.m. - 6:30 p.m.
Fri., 7:30 a.m. - 5 p.m.
Sat. Aug. 8 & 15, 8:30 a.m. 1:30 p.m.

Fall Extended Hours
Weeks of Aug. 17 & Aug. 24

Mon. - Thurs., 7:30 a.m. - 7:30 p.m.
Fri., 7:30 a.m. 5 p.m.
Sat. Aug. 22, 8:30 a.m. 1:30 p.m.

Location: College Hall 213
*Front counter opens at 8 a.m. on all days listed above.

We help students, faculty and staff.

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Contact the IT Help Desk

Search the IT Help Desk FAQs

Find answers to frequently asked questions about Owens' hardware, software, and other technical issues by visiting our Knowledgebase:
www.owens.edu/faq

Computer Maintenance -- Follow IT's Status Updates

View the Computer Maintenance Status Page. Computer Maintenance Status Updates

View IT notices, scheduled maintenance and outages on social media: Twitter logo RSS Feed logo Facebook logo

Follow the Help Desk on social media: Twitter logo Facebook logo

IT Help Desk Support Resources

Network/Ozone Login

The IT Help Desk assists with user login.

Your initial username is your full first name, underscore, full last name: jonathon_doe. Some usernames will have a number following the last name due to multiple students having the same name (example: jonathon_doe2).

Your initial password is your two-digit birth day, two digit birth year, and 4th and 5th digits of your social security number. For example, if John Does birthday is January 05, 1979 and his social security number is 999-22-3333, his initial password is 057922.

You are required to change your password once you initially login. Passwords expire every 120 days.

Password Resets

Password Reset logo

Online: Reset your own password by visiting https://www.owens.edu/password.

On Campus: Reset your own password by visiting a Password Reset Self-Service Kiosk. Current locations include Findlay Oserve (EC 112), Toledo Oserve (CH 152), IT Help Desk lobby (CH 213), Learning Center Maumee lobby, Learning Center Downtown Toledo lobby, Admissions/Advising (CH 130) or Audio visual building hallway by the clock.

With proper identification, the IT Help Desk will reset passwords.

Blackboard

The IT Help Desk is responsible for login, navigation, and notifying the University of Cincinnati of any irregularities or outages. Other Blackboard technical questions or support can be escalated through the IT Help Desk to e-Learning or 3rd party 24/7 support.

Additional Blackboard support and resources are available 24/7 by visiting www.owens.edu/distance_ed/ blackboard.html and clicking the e-Learning Blackboard Support Portal link.

Student Printing

The IT Help Desk is responsible for checking accounts, balances and reprinting jobs (with 30 minutes of failed print job) for the Student Print Solution. For more information about the Student Print Solution visit: https://www.owens.edu/studentprint/faq.html.

Common Computer Labs (CCL)

The IT Help Desk assists with Microsoft Office software, printer, basic login issues, and connection problems in the computer labs.

Ozone

The IT Help Desk assists with login, navigation and all areas of Ozone.

Omail+/GroupWise

The IT Help Desk is responsible for providing support for Omail+ and GroupWise email. Student Omail+ users are entitled to additional Google applications and features, however the IT Help Desk doesn't have the resources to support these applications and features. Please visit http://www.google.com/intl/en/contact/ for Google technical support.

Web Registration

Whenever possible, the IT Help Desk will walk students through the process of web registration.

OWIFI

The IT Help Desk assists in resolving basic wireless connection problems and location of hotspots.

Intranet

The IT Help Desk is responsible for providing support for the Owens Intranet.

Audio/Visual Services (AV)

Audio/Visual Services at Owens Community College is a comprehensive AV equipment distribution and classroom support serving both the Toledo-area and Findlay-area Campuses. For more information about our services, please call the IT Help Desk or you can visit the Audio Visual Services webpage.

Personally Owned Devices

Students and employees are responsible for their personally owned devices. The IT Help Desk does not have the resources to provide hardware or software assistance for these devices. The IT Help Desk provides students and employees with guidance connecting to the campus wireless network.

OTECH

OTECH provides desktop computers to students in need for assistance with their educational experience at Owens. To contact OTECH support, visit www.owens.edu/otech or visit College Hall 213 (support is by appointment only). OTECH staff members are students helping students.

Social Networking Websites

Websites such as Tumblr, MySpace, Twitter, and Facebook are not supported by the IT Help Desk. Please visit the individual social networking site for their contact and support information.

Homework

Students should not rely on the IT Help Desk as a source of support when completing homework assignments. All questions regarding instructions and subject matter should be directed to your instructor.

The mission of the IT Help Desk is to provide the highest quality technical support for students, faculty and Staff.