Walkway over Oregon Rd, Graduating Students, Students using computers in the Fireside

Process Management

Fall Semester 2009

The Steering Committee identified four subject processes to be considered, and selected "Champions" for each team. The Champions, in turn, recruited team members from all employee groups across both campuses.

Each team meets regularly throughout the semester with the Process Management consultant who provides formal training in Process Management techniques. The teams also meet regularly on their own, to 1) narrow the topic to a project statement with attainable goals; 2) to review processes and collect data; 3) to recommend improvements to those processes; and 4) to identify measurable outcomes.

Each team presents their findings and recommendations to the Process Management Steering Committee at the end of the semester. During the following semester, each team will work on implementing the approved recommendations and will make periodic progress reports to the Steering Committee. Each semester, the cycle begins again with the Steering Committee identifying more potential areas for improvement, selecting champions and building teams.

The projects tie directly into the College's accreditation process, known as AQIP, Academic Quality Improvement Program. The Higher Learning Commission will evaluate the College's effectiveness by drawing upon our Mission, Vision and processes. The process management projects align with the AQIP focuses of students' learning experiences, leading and communicating, valuing people, supporting institutional operations, planning continuous improvements and building collaborative relationships.

Project Statements

The following are the project statements developed by each team:

Printing Solutions: "To improve the process of publicly accessible printer utilization."

On Campus Visitation: "To enhance relationships with businesses and community organizations by creating an effective, efficient campus visitation program as measured by visitor feedback and donations to the College generated as a result of the visitation program."

Student Course Evaluation: "To improve student course evaluation process value to stakeholders."

Student Preparedness for Online Courses: "To improve student preparedness as measured by student retention in web-based courses."

Team Members

Student Printing Solutions
Thomas Perin, Champion/Trainer Executive Director Organizational Performance and Accountability
Catherine Ford, Team Leader & Scribe Chair Medical Imaging Department
Marsha Kujawa, Scribe Coordinator Enterprise Ohio Marketing Resource (Findlay)
Elisa Huss-Hage Professor Teacher Education and Human Services Department
Catherine Kelly-Lopez, Team Resource Manager Computer Labs Information Technology Services
Deborah Richey Professor English Department
Laura Schuster Instructor Information Systems
Susanne Schwarck Associate Director Financial Aid
Thomas Sink Dean Library
On Campus Visitation
Sarah Metzger, Team Trainer & Champion Communications & Prospect Research Manager Office of College Development
Mike Cornell Director Center for Emergency Preparedness
Carl Dettmer Director Sales & Program Development Workforce & Community Services
Michelle Dockins Coordinator Marketing Office of Marketing & Communications
Steve Hillard Director Sales & Program Development (Findlay) Workforce & Community Services
Elisa Rodriguez Administrative Coordinator Enrollment Services
Dave Shaffer Specialist Student Academic Information Records Office
Student Course Evaluation
Deb Rathke, Team Champion & Facilitator Director Institutional Research
Juleen Tajblik, Team Co-Leader Manager, Computer Operations Information Technology Services
Joseph Inman, Team Co-Leader Programmer/Analyst Information Technology Services
Amanda Dominique, Scribe Instructional Designer E-Learning
Thomas Deckelman Professor Business Technology
Anne Fulkerson Enrollment and Retention Research Associate Institutional Research
Patrick Gill Adjunct Faculty English Department
Douglas Mead Chair Fine and Performing Arts
Marian Moore Instructor Social and Behavioral Sciences
Thomas Reed Financial Analyst Budget and Systems
Student Preparedness for Online Courses
Rose Kuceyeski, Team Leader & Champion Professor SOBIS
Jen Hazel Resource Arts & Sciences
Ann Marie Jablonowski Faculty Arts & Sciences
Jamal Salahat Faculty Arts & Sciences
Lyn Snyder Faculty Business & Information Systems
Ann Helm Faculty Health
Bonnie Hemp Chairperson Health
Christine Shaal DL Advisor Enrollment Services
Ray Crabtree Instructional eLearning
Lynda Hoffman Asst. Dir. Ctr Teaching Learning
Bev Cowell Help Desk Information Technology Services
Linda Moon Student Student Govt.
Charles Mayer Student Student Govt.
George Birnbeck Student Student Govt.
Mark Fosgate Student Student Govt.
Paul Passalacqua Adjunct Adjunct

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