Process Management

Fall Semester 2008

The Steering Committee identified five subject processes to be considered, and selected "Champions" for each team. The Champions, in turn, recruited team members from all employee groups across both campuses.

Each team meets regularly throughout the semester with the Process Management consultant who provides formal training in Process Management techniques. The teams also meet regularly on their own, to 1) narrow the topic to a project statement with attainable goals; 2) to review processes and collect data; 3) to recommend improvements to those processes; and 4) to identify measurable outcomes.

Each team presents their findings and recommendations to the Process Management Steering Committee at the end of the semester. During the following semester, each team will work on implementing the approved recommendations and will make periodic progress reports to the Steering Committee. Each semester, the cycle begins again with the Steering Committee identifying more potential areas for improvement, selecting champions and building teams.

The projects tie directly into the College's accreditation process, known as AQIP, Academic Quality Improvement Program. The Higher Learning Commission will evaluate the College's effectiveness by drawing upon our Mission, Vision and processes. The process management projects align with the AQIP focuses of students' learning experiences, leading and communicating, valuing people, supporting institutional operations, planning continuous improvements and building collaborative relationships.

Project Statements

The following are the project statements developed by each team:

Lights and Sirens: "To promote emergency preparedness training through Owens Community College for firefighters and departments in the Findlay campus service area."

Student Worker Process: "To examine and streamline the existing Student Worker process into a documented system that is more user friendly for all involved."

Team Members

Lights and Sirens
Terry Sherman, Champion Coordinator, Skilled Trades Training Workforce and Community Services
E. Dana Roof PT Advs Enrollment Serv Enrollment Services
Marsha Kujawa, Scribe Coordinator Enterprise Ohio Marketing Resource (Findlay)
Jo Harmon Institutional Research Associate Inst Research Grants & Planning
James Slossser, Team Leader Computer Technician (Findlay) Information Technology Services
Student Worker Process
Laurie Sabin, Champion Associate Vice President Finance
Angela (Angie) McGinnis Director (Findlay) Enrollment Services (Findlay)
Gentry Dixon Coordinator Student & Alumni Placement, Student Services
Lynn Hoehn Coordinator, JLD Financial Aid
Tom Reed, Team Leader Financial Analyst, Budget & Systems Finance
Barbara Rarding Specialist, Human Resource Compensation/Benefits