Fall Semester 2007
The Steering Committee identified five subject processes to be considered, and selected "Champions" for each team. The Champions, in turn, recruited team members from all employee groups across both campuses.
Each team meets regularly throughout the semester with the Process Management consultant who provides formal training in Process Management techniques. The teams also meet regularly on their own, to 1) narrow the topic to a project statement with attainable goals; 2) to review processes and collect data; 3) to recommend improvements to those processes; and 4) to identify measurable outcomes.
Each team presents their findings and recommendations to the Process Management Steering Committee at the end of the semester. During the following semester, each team will work on implementing the approved recommendations and will make periodic progress reports to the Steering Committee. Each semester, the cycle begins again with the Steering Committee identifying more potential areas for improvement, selecting champions and building teams.
The projects tie directly into the College's accreditation process, known as AQIP, Academic Quality Improvement Program. The Higher Learning Commission will evaluate the College's effectiveness by drawing upon our Mission, Vision and processes. The process management projects align with the AQIP focuses of students' learning experiences, leading and communicating, valuing people, supporting institutional operations, planning continuous improvements and building collaborative relationships.
The following are the project statements developed by each team:
Employee ID System: "To improve student and employee identification process as measured by security, service, uniformity, cost and sustainability."
First Impressions/Customer Service: "To improve customer service at Owens Community College as measured by:
- Training for employees in customer service processes and skills.
- Improved campus signage especially aimed at first time visitors.
- Feedback survey methods
- Customer comment cards
- Focus Groups
- Internal auditing process (mystery shoppers)"
Recruiting & Retaining Adjunct Faculty: "Improve retention of adjunct faculty by improving the professional environment as measured by:
- Professional Development
- Salary and Benefits
- Working conditions (including scheduling of sections)"
- View the Recruiting & Retaining Adjunct Faculty Report (pdf)
- View the Recruiting & Retaining Adjunct Faculty Salary Structure Report (pdf)
- View the Recruiting & Retaining Adjunct Faculty Training Flowchart (pdf)
- View the Recruiting & Retaining Adjunct Faculty Phase I Gantt Chart (pdf)
- View the Recruiting & Retaining Adjunct Faculty Phase II Gantt Chart (pdf)
- View the Recruiting & Retaining Adjunct Faculty Final Report (pdf)
Serving Students: "This project aligns with the Owens Community College Strategic Plan for "Focus on Student Success". Focusing on direct communication with the students during the first few days of the semester will ensure the ability of students to understand the process of becoming successful academically. This project will examine ways to disseminate information and to serve students better by making a positive connection. Establishing a strong student connection with the college the first few days of class will ensure student success and retention."
Wellness: "To promote a healthy lifestyle, as measured by increased awareness and utilization of current college resources."
- View the Wellness Report (pdf)
- View the Wellness Presentation (pdf)
- View the Wellness Final Report (pdf)
- View the HPE Program Presentation to Owens Community College Administration (PowerPoint)
|Employee ID System|
|Mark Schanke, Co-Champion||Security Officer||Security|
|Gary Corrigan, Co-Champion||Director||Marketing & Communications|
|Shawn Gurzynski||Programmer/Analyst||Information Technology Services|
|Amy Rehard, Scribe||Specialist, Billing||Business Services|
|David Shaffer, Leader||Cashier, Bursar's Office||Business Services|
|Amy Holmes||Secretary to the Vice President of Human Resources||Human Resources|
|Barb Rardin||Specialist, Human Resource Information||Compensation/Benefits|
|Joanne Juan, Champion||Secretary to the Vice President of Student Services||Student Services|
|Marc Levy||Director, Organizational Development and Performance||Human Resources|
|Chip Campbell, Leader||Student Retention Advocate||Academic Enhan/Stdt Res Ctr|
|Robin Baranski||Specialist||Financial Aid|
|Belinda Barr||Administrative Assistant, Performance Management||Human Resources|
|Ann Savage||Executive Director Fund Development President College Foundation||Fund Development|
|Sarah Householder, Scribe||Coordinator, Communications||Marketing & Communications|
|Recruiting & Retaining Adjunct Faculty|
|Brent Wickham, Champion||Chair||School of Business|
|Cheryl Krakow, Scribe||Director of Teaching & Learning Success Center||School of Arts and Sciences|
|Cathy Ford||Chair||Medical Imaging|
|Karen Wehman||Assistant Chair||Nursing|
|Sharon Libby, Leader||Assistant Chair||Teacher Education|
|Emilee Whetstone||Part-Time Coordinator||Weekend Classes|
|Carol McKee||Administrative Assistant||Human Resources|
|Judy Ennis, Co-Champion||Executive Dean|
|Jane Doty, Co-Champion||Secretary||Enrollment Services|
|Judy Bihn, Co-Leader||Specialist, Student Information Support Systems||Records|
|Jim Slosser||Computer Technician||Information Technology Services|
|Jody Hertel, Scribe||Testing Center Assistant||Enrollment Services|
|Catherine Kelly-Lopez||Supervisor, Computer Labs||Information Technology Services|
|Lynda Hoffman||Manager, Writing Center||Writing Center|
|Lorena Baird, Co-Leader||Student Outreach Specialist||Enrollment Services|
|Jennifer Padron||Student Worker||Records|
|Tonya Roof||Student Worker||Fitness Center & Science Labs|
|Cynthia Eschenburg, Co-Champion||Associate Vice President, Human Resources||Human Resources|
|Sarah Metzger, Co-Champion||Communications Manager||Fund Development|
|Ken Scheurman, Scribe||Deputy Chief||Security|
|Mike Rickard , Leader||Athletics Director||Student Enrichment & Athletics|
|Mike Bankey||Vice President, Workforce & Community Service||Workforce & Community Service|
|Derek Lentz||SHAC Facility Supervisor||Business services|
|Jamie Taylor||Needs Coordinator||Nursing|
|Tammy Dean||Information Systems Administrator||Enrollment Services|
|Traci Kish||Benefits Specialist||Human Resources|
|Tina Roby||Secretary||School of Arts & Sciences|