The Steering Committee identified 5 subject processes to be considered and selected "Champions" for each team. The Champions, in turn, recruited team members from all employee groups and both campuses.
Each Process Management Team meets regularly throughout the semester with the Process Management consultant who provides formal training in Process Management techniques. The teams also meet regularly on their own, to 1) narrow the topic into a project statement with attainable goals; 2) to review processes and collect data; 3) to recommend improvements to those processes; and 4) to identify measurable outcomes.
Each Team presents their findings and recommendations to the Process Management Steering Committee at the end of the semester. During the following semester, each Process Management Team will begin work on implementing the approved recommendations and will make periodic progress reports to the Steering Committee. Each semester, the cycle begins again with the Steering Committee identifying more potential areas for improvement, selecting champions and building teams.
The process management projects directly tie into the College's accreditation process, known as AQIP, Academic Quality Improvement Program. The Higher Learning Commission will evaluate the College's effectiveness by drawing upon our Mission, Vision and processes. The process management projects align with the AQIP focuses of students' learning experiences, leading and communicating, valuing people, supporting institutional operations, planning continuous improvements and building collaborative relationships.
The following are the project statements developed by each team:
Search Committee Training: "To improve search committee training through consistent and comprehensive procedures as measured by legal compliance and awareness of roles and responsibilities."
Job Contingency Planning: "To develop an effective job contingency preparedness process, measured by documented job priority responsibilities, as identified by individual and departmental consultation."
Succession Planning: "To ensure continuity of quality service to students by developing and implementing a succession planning process as measured by 1) an increased preparedness and proficiency of successors/leaders; 2) a greater body of knowledge retained; and 3) a reduction in gaps in services."
Armed Forces Credits: "To improve opportunities for veterans to be awarded credit for skills learned in the armed forces, as measured by higher number of credit hours awarded, recruiting additional veteran students and saving students' money while enrolling."
Career Placement/Internships: "To improve the co-op and technical field experience processes, as measured by staffing, data tools, clear, coordinated requirements, and increased student and industry involvement."
|Search Committee Training|
|Director, Corporate Education||Workforce and Community Services|
|Associate Vice President||Human Resources|
|Jenny Northrup||Specialist, Employment||Human Resources|
|Suzanne Schwarck||Associate Director, Financial Aid||Student Services|
|Erv Failor||Journeyman Maintenance Specialist||Buildings and Grounds|
|Rhonda Hogrefe||Account Representative||Workforce and Community Services|
|Stefanie Orians||Enrollment Services Representative||Findlay Campus|
|Sandy Taylor||Secretary, Financial Aid Office||Findlay Campus|
|Holly Barber||Audio Visual Technician Audio||Visual Services|
|Job Contingency Planning|
|Secretary to Vice President of Student Services||Student Services|
|Associate Vice President||Business Affairs|
|Mari Pressnel||Specialist, Financial Aid Office||Student Services|
|Eric Wallack||Chair, Fine and Performing Arts||School of Arts and Sciences|
|Beverly Beach||Secretary||Business Services|
|Jayne Sakelaris||Construction Specialist||Business Affairs|
|Darlene Torda||Secretary, Dean and Vice President, Academic Services||Academic Services|
|Director, College Communication||President's Office|
|Manager, Workman's Comp./Employee Rel./Immigration||Human Resources|
|Presidential Fellow||President's Office|
|Brent Wickham||Chair, School of Business and Information Technology||Findlay Campus|
|Terry Sherman||Coordinator, Skilled Trades Training||Workforce and Community Services, Findlay Campus|
|Maureen Jacoby||Cash/Investments Manager||Business Affairs|
|Armed Forces Credits|
|Faculty, Law Enforcement||School of Public Safety and Emergency Preparedness|
|Dean, Academic Services||Academic Services|
|Assistant Registrar, Records Office||Student Services|
|Secretary||President's Office/Government and Community Relations|
|Kelly Card-Schulte||Account Representative||Workforce and Community Services|
|Steve Hillard||Director, Corporate and Community Education||Findlay Campus|
|Gary Ulrich||Representative, Financial Aid||Findlay Campus|
|Pearl Manion||Clinical Teaching Associate, Nursing||School of Health Sciences|
|Joanne DeCant||Veterans Services Representative||Student Services|
|Director, ITS||Information Technology Services|
|Faculty, Social and Behavioral Sciences||School of Arts and Sciences|
|Cleveland Henderson Jr.
|Presidential Fellow||President's Office|
|Coordinator, JLD, Financial Aid||Student Services|
|Terry Johnson||Faculty, Criminal Justice||School of Public Safety and Emergency Preparedness|
|Eric Duling||Faculty, Design Technologies, School of Technology||Findlay Campus|
|Tom Marshall||Faculty, Marketing and Management, School of Business and Information Technology||Findlay Campus|
|Barb DiNardo||Faculty, Marketing and Management||School of Business and Information Technology|
|Denise Pheils||Faculty, E-Business||School of Business and Information Technology|